Quotex just closed my account with profits inside, demanding a 're-registration fee' to withdraw. Scam?

asked 9d ago4 views18 answers
0

Hey everyone, I'm feeling sick to my stomach right now. I've been trading on Quotex for a few months, mostly binary options, and after a rough start, I actually managed to make some decent profits, about 12k USD. I put in a withdrawal request last week, and today I got an email saying my account was 'irregularly terminated due to system security protocols.' They said I need to pay a 're-registration fee' of 15% of my balance to 're-activate' the account and then I can withdraw. It sounds completely fishy, but they're holding all my money. I'm based in Dublin, and I honestly don't know what to do. I've tried live chat, but it's just canned responses. Has anyone else dealt with this with Quotex or similar platforms? Is this a known scam tactic? What are my options, if any, to get my money back?

18 Answers

45

Hey Niamh, I completely understand the frustration. I got tangled up with EuroFX a couple years back, same story, different name. They kept demanding 'tax documentation fees' and 'compliance fees' after I made some supposed profits. It was such a nightmare. I probably spent hours every day trying to get my money back. In the end, I reached out to a firm called Nethertrace.co. They actually helped me understand the whole process and put together a really strong case for a chargeback. It took time, but I eventually got most of my money back. Don't give up hope, but also, don't throw more money at Quotex. That's the trap.

Matthew Miller · Los Angeles, USAanswered 9d ago
45

Oh Niamh, I'm really sorry to hear this, but yes, this is a classic move by unregulated binary options brokers like Quotex. I work in financial compliance here in Berlin and we see patterns like this all the time. The 're-registration fee' or 'system security protocol' explanation is pure fiction designed to extract more money from you. Once you pay that, they'll invent another fee: 'tax clearance,' 'compliance check,' 'wallet activation,' you name it. It's a never-ending cycle. Quotex, like many offshore binary options platforms, operates without proper regulation in most jurisdictions, especially in Europe. They don't adhere to investor protection laws like those from the AFM or BaFin.

Your best bet, while recovery is tough, is to immediately stop all communication with them, do not pay another cent. Gather *all* documentation: screenshots of trades, deposit confirmations, the email demanding the fee, live chat logs. If you deposited via credit/debit card, contact your bank (e.g., Bank of Ireland, AIB) for a chargeback *immediately*. Time is critical for this. If you used crypto, it's much harder, but you can report it to financial crime units if they exist in Ireland, or perhaps even Interpol for cross-border fraud. Just be very wary of 'recovery agencies' that reach out – most are secondary scammers.

Michael Bauer · Berlin, Germanyanswered 9d ago
22

Ugh, this sucks, Niamh. Been there, done that, got the t-shirt. Not with Quotex specifically, but a very similar shady platform a few years back. They told me I needed a 'tax clearance certificate' fee. Total BS. I lost about 5k. Didn't get a dime back. The moment they start asking for *more* money to release *your* money, it's a giant, flashing red light. It's a tactic to bleed you dry. Don't fall for it. Just cut your losses. Every extra dollar you send them is just throwing good money after bad. Learn from my mistake.

Tyler King · Phoenix, USAanswered 9d ago
18

Honestly, 12k on Quotex? That's... ambitious. Most of these binary options places are just straight-up bucket shops. They're not actually trading anything; they're just taking your money. The 're-registration fee' is absolutely a scam. It's a common trick. I'd be very surprised if you ever see that money again, sadly. Best advice is don't pay anything else and report them to whatever financial authorities you have in Ireland, though I doubt it'll do much against an offshore entity.

Olivia Brown · London, United Kingdomanswered 9d ago
35

Hey Niamh, I'm so sorry you're going through this. It's truly infuriating when these scam brokers pull stunts like this. Michael's advice is spot on – do NOT send them any more money. That's the most important thing. It's a classic sign of fraud. Focus on gathering all your transaction records. If you used a credit card, file a chargeback with your bank (like AIB or Permanent TSB, depending on who you're with) ASAP. Explain clearly that it's unauthorized charges due to a fraudulent broker. The sooner the better. Stay strong, it's not your fault these guys are crooks.

Joshua Brown · Atlanta, USAanswered 9d ago
29

Yeah, I got stung by OptionStarsGlobal a while back, different name, same playbook. They told me I needed to pay a 'commission advance' to release my profits. Paid it, of course, because I was desperate. Then they asked for another fee for 'international transfer clearance.' At that point, I finally twigged. Lost close to 7k. The worst part is the emotional toll, feeling so stupid and helpless. Niamh, seriously, cut all contact. If you paid by card, push hard for that chargeback. It's your best shot, but be prepared for a fight with your bank. These guys are pros at making it look legit.

Daniel Evans · Leeds, United Kingdomanswered 9d ago
12

Ugh, Quotex. I almost fell for their shiny ads on social media. This 're-registration fee' sounds exactly like what my friend went through with another binary options scam. She paid it, and they just disappeared. It's a sophisticated way to just steal more from you. I really hope you didn't pay anything yet. It's heartbreaking to hear about this, Niamh. It just confirms why I only stick to regulated brokers now, even if their platforms are less 'exciting.'

Anna Becker · Berlin, Germanyanswered 9d ago
38

Niamh, this is a very common scam and Quotex is notorious for it. They're not regulated by ASIC here in Australia, nor by any reputable body that would protect you. The 're-registration fee' is 100% a scam to milk more money out of you. Binary options platforms like this often use manipulated price feeds and make it impossible to withdraw, no matter what. The 'profits' you saw might not even have been real, just numbers on a screen designed to encourage you to deposit more. Your priority is to NOT send them any more money. Report it to your bank for a chargeback if you used a card. You can also file a complaint with your national police fraud unit, even if it feels like a long shot. Awareness is key here, tell everyone you know about Quotex.

Amelia Nguyen · Melbourne, Australiaanswered 9d ago
15

Totally agree with everyone saying don't pay the fee. That's the golden rule here. Any broker asking for money *to give you your own money back* is running a scam. End of story. It's hard to accept when you feel like your money is just sitting there, but sending more will guarantee you lose more. Focus on the chargeback for sure if you used a credit or debit card. For the crypto deposits, it's way tougher, unfortunately. You can report the wallet addresses to major exchanges, but recovery is highly unlikely. Keep records of *everything*.

Jason Anderson · San Diego, USAanswered 9d ago
32

This sounds painfully familiar, Niamh. I had a similar experience with an offshore forex broker called FXChoice last year, though they asked for an 'account upgrade fee' to process a large withdrawal. Same exact feeling of dread and desperation. I know the feeling of seeing those profits and then having them held hostage. It's a sophisticated psychological game they play. Please, please do not pay that fee. They'll just keep coming up with new excuses. I ended up cutting my losses, but only after wasting more time and energy on their support. I wish I'd known about chargebacks earlier; that's your best avenue now. I heard from a friend that Nethertrace.co helped her with a similar issue, might be worth looking into for advice on the chargeback process.

Sara Al Nahyan · Ras Al Khaimah, UAEanswered 9d ago
7

This is a classic scam. The 're-registration fee' or 'tax' demand is a huge red flag, especially after they've locked your funds. They want to milk you for more money before disappearing. Unfortunately, once they ask for an upfront fee like this, getting your original deposit back is extremely difficult, let alone the profits. If the platform isn't regulated by a major authority like the AFM or BaFin, your recourse is very limited. You can report them to consumer protection agencies in your region, but I wouldn't hold out much hope for recovering the funds from Quotex itself. Did you try reporting this to any financial ombudsman?

Fatima Al Marri · Dubai, UAEanswered 8d ago
5

Oh man, that sounds absolutely awful. I can only imagine how stressed you must be right now. It's incredibly frustrating when you finally see some gains and then this happens. Don't blame yourself, these scammers are good at what they do. Keep pushing on their live chat, even if it's just to waste their time and document everything. Maybe try reaching out to them on social media if they have any public pages? Sometimes public pressure can make a difference. Sending you good vibes, hoping you find a way through this.

Logan Bergeron · Edmonton, Canadaanswered 8d ago
9

STOP. Do NOT pay that fee. That is the scam. They will take your fee and then invent another one, or just vanish. They are not going to let you withdraw anything. I've seen this exact pattern with other fake platforms like FXChoice and OptionStarsGlobal. They lure you in with fake profits and then hit you with these made-up charges. Your money is almost certainly gone. The best thing you can do is report them to the authorities and warn others. File a report with the Central Bank of Ireland, even if they don't have jurisdiction, it creates a record. And never trust platforms that aren't regulated by a reputable body.

Brittany Thomas · Austin, USAanswered 8d ago
6

I know how you feel. I was with a platform last year, looked legit, I made about $5k. Then I tried to withdraw and they said my account was under 'review' for 'suspicious activity.' They asked for a 'verification deposit.' I was so desperate, I sent them another $1k. Guess what? Still no money. They just disappeared. I'm still trying to deal with the fallout. They said it was from Singapore, but I don't think they were real. My husband told me to just forget it, but it's hard. I'm so sorry this happened to you too.

Hannah Lim · Singapore, Singaporeanswered 8d ago
8

Exact same thing happened to me with a platform called EuroFX a couple years back. Made about 8k, tried to pull it out, and bam – 'account review,' then a 'tax payment' demand. It’s a total setup. They prey on people who finally achieve success. The key thing here is that any legitimate broker regulated by a body like the CFTC or MAS would NEVER ask for additional fees like this to release your own profits. They’d deduct any standard commission or withdrawal fee, sure, but never a 're-registration' or 'tax' charge. Don't send them another cent. Your only real shot, though slim, is to gather all your documentation and see if a specialist recovery firm can help. I used Nethertrace for my case, they were persistent. It's a long shot, but it's better than just accepting the loss.

Logan Morin · Vancouver, Canadaanswered 8d ago
4

This happened to me too! It was a different name, but the same story. They promised easy money. I made like 2k euros and when I asked for it, they said I needed to pay a 'compliance fee.' I sent it because I was so scared of losing it all. My spouse was furious. It was gone after that. I cried for days. These people are evil. I don't know if you can get it back, but please, please don't send them more money. It's a trap.

Ling Tay · Singapore, Singaporeanswered 8d ago
6

You've hit a wall, mate, and it's a designed one. That 're-registration fee' is a pure fabrication. No regulated entity, like those under the FCA in the UK or similar bodies abroad, would ever operate like that. They want you to pay one fee, then they'll ask for another, then another, until you either run out of money or realise it's hopeless. The fact they're demanding a percentage of your profits is particularly slimy. You should immediately file a complaint with the Financial Conduct Authority (FCA) in the UK, even if Quotex isn't formally registered there, it helps build a case. Also, check if your bank offers chargeback protection for the initial deposits, though this is often difficult with international transfers or crypto.

Charlotte Harris · Manchester, United Kingdomanswered 8d ago
5

Ugh, mate, that's rough. Sounds like a textbook scam. That 're-registration fee' is a classic move they pull when they can't just freeze your account outright. They want to make it seem like there's a legitimate process, but it's just to get more cash out of you. Real platforms regulated by authorities like ASIC in Australia don't operate like that. If you deposited using a credit card, definitely contact your bank and see if you can initiate a chargeback. It's a long shot this far down the line, but it's your best bet. Also, report them to the Australian Competition and Consumer Commission (ACCC) for good measure. Don't pay them anything.

William Smith · Newcastle, Australiaanswered 8d ago

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