A company called 'Reclaim Solutions' contacted me offering to get my crypto back. Are they legit?

asked 1d ago4 views30 answers
0

Hey everyone,

Feeling pretty embarrassed asking this, but I got scammed out of a chunk of crypto a few months back. I reported it to ASIC, but honestly, didn't hear much back and kinda just gave up hope. I've been feeling so stupid about it and trying to move on.

Then, out of nowhere, I got an email yesterday from a company called 'Reclaim Solutions'. They somehow knew I'd lost money in a crypto scam, even named the exchange (which was fake anyway). They're saying they have investigators and legal teams, and they can 'guarantee' recovery of my funds for an upfront 'administrative fee' of about $500 AUD, paid in BTC, of course. Then it's a percentage of anything they get back. They sent me some 'client testimonials' and a really professional-looking PDF.

My gut is screaming scam, especially the BTC payment part and the guarantee. But what if it's not? What if this is my one chance? Has anyone heard of these guys? Or any legit recovery firms for crypto?

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ASIC· trusted

30 Answers

45

Ugh, Ava, I'm so sorry you're going through this again. It's a classic example of a recovery scam. These fraudsters target people who have already been victims because they know you're vulnerable and desperate to get your money back. The red flags you mentioned — 'guarantee' of recovery, upfront fee, and especially asking for crypto payment for a 'service' that's supposed to get crypto *back* — are all screaming scam.

Legitimate recovery services, whether legal or investigative, generally don't guarantee outcomes, especially not in complex crypto cases. They also almost never ask for an upfront fee in cryptocurrency. If they're truly going to help you, they'll usually work on contingency or have clear, transparent fee structures that don't involve sending *more* of the asset you're trying to recover.

Also, the mention of knowing the 'exchange' you used? That info can often be bought on dark web forums or gleaned from data breaches. Please, please do not interact with them further or send them any money. Contact ASIC again and let them know about this new attempt to scam you. The FBI IC3 also has resources for these sorts of follow-up scams, even if you're not in the US, their info might be helpful for understanding the patterns.

Emma Smith · Edmonton, Canadaanswered 1d ago
48

Ugh, Ava, this just makes my blood boil. It's so predatory. Please, PLEASE avoid 'Reclaim Solutions'. They are 100% a scam. Any company that contacts *you* out of the blue, guarantees recovery, and demands an upfront fee, especially in crypto, is a scam. Period. I've seen too many people in Dallas get hit by these after losing money in fake investment schemes. They just exploit your vulnerability. Your initial loss was awful enough, don't let them take more from you. There are no shortcuts to recovery, and usually, if it sounds too good to be true, it absolutely is.

Rachel Hernandez · Dallas, USAanswered 1d ago
28

Oh Ava, ma chérie. Please don't beat yourself up for even considering it. When you've been hurt like that, it's so easy to hope for a miracle, right? My heart goes out to you. But what Emma said is spot on. That 'guarantee' and upfront crypto payment? Total red flags, my dear. It's like the initial scam all over again, just with a different face. Stay strong, you're not stupid for hoping, but please protect yourself from these vultures.

Lina Martin · Nantes, Franceanswered 1d ago
35

Right, Ava, listen to your gut. It's screaming scam because it *is* a scam. A hundred percent. This is how these 'recovery rooms' operate. They're just the second wave of predators. They trawl through compromised data, sometimes even buying victim lists from the original scammers. They know you're desperate, and they promise the moon for a 'fee'. That fee? It just goes straight into their pockets. You'll never see your crypto or that fee again. Block them, report them to ASIC again, and please, just cut all ties. There's no magic button here, sadly.

Aoife O'Neill · Cork, Irelandanswered 1d ago
19

Agreed with everyone above, Ava. It's so hard when you've already suffered a loss, and then these people come along, pretending to be your saviours. It feels like they're offering a lifeline, but they're just trying to drown you again. That R500 (or $500 AUD) upfront in crypto is a dead giveaway. Real recovery work takes time, research, and often involves legal processes, not some quick crypto transfer. Please don't give them another cent.

Grace Botha · Bloemfontein, South Africaanswered 1d ago
41

Ngl, Reclaim Solutions sounds exactly like some of the outfits I've heard about here in the UK, like 'Payback Ltd' or 'Claims Justice'. They all follow the same script: magic solution, upfront fee, payment in crypto. It's designed to double-scam you. The 'professional-looking PDF' is just window dressing. They're good at making themselves look legitimate. It's a trap, hun. Don't fall for it again.

Sophie Wright · Sheffield, United Kingdomanswered 1d ago
32

Oh god, this is too familiar. I got scammed by a fake investment platform last year, lost about 8k. Then 'MoneyBack Hero' contacted me, acting all official. Same thing, upfront fee, claiming they had 'intelligence'. Thank god my partner stopped me before I sent them anything. It sent me spiraling again, almost got me. You are not stupid for considering it, but please, please listen to everyone here. It's a scam. They just target you because you're already an easy mark. So sorry this is happening to you.

Sophie Martin · Hobart, Australiaanswered 1d ago
25

Yeah, Ava, absolutely a follow-up scam, or 'recovery room' scam. They thrive on the internet now. The fact they knew about your previous scam means your details are likely on a 'suckers list' that gets traded among these fraud rings. 'Guaranteed recovery' is the biggest red flag in fraud investigations, bar none. Nobody can guarantee that, especially not with crypto which is so often decentralised and difficult to trace. The minute you pay that fee, they'll either disappear or keep asking for more 'fees' for taxes, legal costs, etc., until you wise up or run out of money. Stay clear.

Isla Brown · Sydney, Australiaanswered 1d ago
12

It's so tough to deal with, isn't it? That feeling like maybe, just maybe, this is the real deal. But that upfront fee, especially in crypto, is a classic scammer move. They're just trying to take advantage of your situation. You're not alone, many people fall for these follow-up scams because they're so emotionally vulnerable. Just remember, legit help rarely comes knocking on your door with guarantees and asks for more money (especially crypto) immediately.

Hannah Mokoena · Johannesburg, South Africaanswered 1d ago
8

Ah, Ava, your instincts are right. This sounds like a textbook example of a 'Anschlussbetrug' as we call it here – a connected or follow-up fraud. They prey on the hope. No legitimate service, particularly not one dealing with something as complex as crypto recovery, would guarantee a result or demand an upfront fee in the same asset they are supposedly recovering. It's a clever trick to get you to willingly send them crypto. Walk away, block them, and do not engage. There is no easy shortcut to getting back lost crypto, unfortunately.

Maximilian Wolf · Hannover, Germanyanswered 1d ago
4

Red flags everywhere. 'Reclaim Solutions' sounds an awful lot like 'Payback Ltd' or 'Claims Justice' — these recovery firms themselves are often scams. The BTC payment request is classic. They exploit the desperation of victims. Reporting to ASIC is the right first step, but they're likely overwhelmed. The FBI's Internet Crime Complaint Center (IC3) handles international fraud reports, too, though direct recovery is rare.

Ling Chua · Singapore, Singaporeanswered 1d ago
3

Oh no, I'm so sorry you went through that. It's completely understandable to feel stupid – these scammers are masters at manipulation. Don't beat yourself up. The fact that you're questioning this approach from 'Reclaim Solutions' shows you've still got good judgment. Stick with that gut feeling. Feels like a long shot, tbh.

Conor Burke · Galway, Irelandanswered 0d ago
5

DO NOT PAY THEM. This is a common follow-on scam targeting victims who have already lost money. They'll take your $500 in BTC and disappear, or demand more 'admin fees' with no results. They might even *pretend* to have recovered some funds, then ask for more money to 'release' it. It’s a predatory tactic. These 'guarantees' are a massive joke. Look up 'Advance Fee Scams' – it's exactly this.

Grace Wong · Singapore, Singaporeanswered 0d ago
3

Mate, that sounds super suss. A guarantee, especially for crypto recovery? Nah, that's almost always a bad sign. If it were that easy, everyone would be getting their coins back. The Bitcoin payment is a big one too – hard to trace. I'd be very, very cautious if I were you. Had a mate fall for something similar, ended up losing more. These 'Reclaim' companies are often just the next stage of the rip-off.

Liam O'Connor · Belfast, Irelandanswered 0d ago
4

Yep, sounds like a classic 'recovery scam' to me. They monitor scam reports or databases to find victims. They prey on people's hope, obviously. That upfront fee for crypto payment? Huge red flag. You've already reported to ASIC, which is good, but honestly, getting crypto back once it's gone is incredibly difficult, bordering on impossible for most people. Don't give them any more money.

Sophie Harris · Bristol, United Kingdomanswered 0d ago
6

This happened to me too, nearly two years ago now. Lost about $2k worth of ETH on a fake trading platform. About six months later, I got an email from someone claiming they could recover it. Asked for a fee upfront, paid in crypto. I almost did it. My wife convinced me to hold off. Thank God. It was definitely a scam. So, unfortunately, I think your gut's right. Don't pay them a cent. The real recovery agencies are few and far between and they don't work like that.

David Lee · Austin, USAanswered 0d ago
3

Hmm, 'Reclaim Solutions'. Never heard of them. The details you've shared – unsolicited contact, knowledge of your loss, upfront crypto fees, *guaranteed* recovery… it all screams scam territory. If they were legit, they wouldn't need to 'guarantee' anything; they'd have a proven track record without requiring payment upfront like that. Did you check their website on BBB? Usually, these types of outfits don't hold up well under scrutiny.

Joshua Smit · Johannesburg, South Africaanswered 0d ago
4

Terrible situation, I'm sorry you're in this position. My advice? Run. These recovery outfits are often just scams exploiting people like you. The BTC payment is a huge sign. Why would a legitimate company dealing with regulated funds insist on an untraceable crypto payment for an 'admin fee'? It doesn't make sense. Don't send them anything. It’s far more likely you’ll just lose more money.

Lea Richard · Montpellier, Franceanswered 0d ago
3

Hey, that's a tough spot to be in, feeling like you've lost money and then having this offer pop up. It's natural to hope. But yeah, the BTC payment for an upfront fee is a classic scammer move. They want it untraceable. If you do want to report things or look for *actual* help, the FTC in the US is a good place to start for reporting fraud, even if you're not in the US. They collect data that can help track these scams sometimes.

Lucas Bergeron · Vancouver, Canadaanswered 0d ago
5

As someone whose family was involved in fintech regulation for years, I can tell you that 'guaranteed recovery' for crypto is a myth, especially via an unsolicited email. Law enforcement agencies and regulated financial bodies actively warn against these 'recovery services'. They often consist of the same scammers who originally defrauded you, or new ones who find your details. The model is always an upfront fee, never resulting in a recovery. Stick to official channels like ASIC.

Grace Doyle · Waterford, Irelandanswered 0d ago
4

This is a very common pattern. Scammers obtain victim lists from previous scams (sometimes through data breaches or even from the scam website logs). They then contact victims offering recovery services. The requests for upfront payment in cryptocurrency are a hallmark of these operations. There are very few *truly* legitimate crypto recovery specialists, and they certainly don't operate via unsolicited emails with 'guaranteed' outcomes. Report them to the BBB if you want to flag them, but don't pay.

Ming Teo · Singapore, Singaporeanswered 0d ago
2

Oh man, that sounds incredibly stressful. I'm really sorry you're dealing with this. It's so hard when you're already down, and then someone dangles a carrot like that. Trust your gut – it's usually right when stuff feels too good to be true. Sending a bit of positive energy your way. Hope you can find some peace with this situation, regardless of what these guys say.

Amelia Anderson · Adelaide, Australiaanswered 0d ago
3

I totally get why you'd be tempted. Losing that much money is devastating, and the idea of getting it back is powerful. But that BTC payment and guarantee... definitely sounds like a setup. My neighbour got hit by a similar thing last year after a phishing scam. They paid an upfront fee, and poof! Gone. The company vanished. It’s like they lure you in with hope and then take your money. Hope you don't fall for it.

Oliver Harris · Melbourne, Australiaanswered 0d ago
4

This sounds exactly like the 'Refund Police' scam my uncle almost fell for. They contacted him after he lost money on a fake investment app. Same story: professional PDF, upfront fees in crypto, 'guaranteed' recovery. Thankfully, I did a quick search and found tons of warnings about them. It's heartbreaking how they target people who are already hurting. You're smart to ask here first!

Hannah Evans · Manchester, United Kingdomanswered 0d ago
5

Don't give them any money. seriously. There are a lot of these 'recovery' companies that are scams themselves. The fact they know about your crypto loss and the exchange name is creepy, but they might have bought a list from the original scammers or scraped it somehow. The BTC payment for an *upfront* fee is the biggest red flag. Recovery of stolen crypto is EXTREMELY difficult and rarely successful, and legitimate services don't operate like this.

Jonathan Lee · Singapore, Singaporeanswered 0d ago
2

I hope you are okay. It is never your fault when you are scammed. These people are criminals. The email you received sounds like a scam. They often get your details from previous scams. Please do not pay them any money. Maybe try reporting them to the authorities in your country, like the police? They might have a cybercrime unit.

Ahmed Al Falasi · Ajman, UAEanswered 0d ago
3

Oh dear. This is a known tactic. They take advantage of victims' despair. They try to look legitimate but the core of it is the scam. A guarantee? Payment in Bitcoin? They are fishing. Please, do not proceed with them. Your initial feeling is correct. Focus on moving forward and securing your finances, rather than chasing lost funds through dubious channels.

Noor Al Maktoum · Al Ain, UAEanswered 0d ago
5

I lost $8k last year to a fake crypto platform. I was devastated. Six months later, I got an email from a firm called 'Claims Justice' offering to recover my funds. They also wanted an upfront fee, paid in crypto. I almost paid it, but my sister talked me out of it. Turns out they were just another scam. Report these recovery scams to the FTC. It doesn't get your money back, but it might stop them from scamming someone else.

Jessica Gonzalez · San Diego, USAanswered 0d ago
4

Ugh, this is the worst kind of scam. The 're-scam' where they target victims of *other* scams. 'Reclaim Solutions' sounds like a fake too, maybe related to 'MoneyBack Hero' or some of those others. The crypto payment and guarantee are screaming neon 'SCAM'. Recovery of stolen crypto is incredibly hard, often impossible. Focus on protecting yourself moving forward. Maybe look into a hardware wallet for any future crypto dealings?

Noah Janssen · Tilburg, Netherlandsanswered 0d ago
3

I'd be highly suspicious. That 'guarantee' is a massive red flag. Legitimate investigations don't guarantee results, especially not with crypto. And demanding payment in Bitcoin upfront? That's a classic move by scammers trying to make their tracks hard to follow. It sounds like they're trying to get you to pay an 'advance fee' for nothing. It's probably best to ignore them and chalk it up to another tough lesson learned.

Emily Roberts · Cardiff, United Kingdomanswered 0d ago

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