My unregulated forex broker, 'ApexMarkets', is suddenly demanding hefty 'AML Fees' to process my withdrawal. What now?

asked 29d ago18 views36 answers
0

Hi everyone, I'm feeling pretty desperate right now. About two months ago, I started trading forex with a broker called 'ApexMarkets' after seeing some really promising ads on social media. They were super responsive at first, and my 'account manager' even seemed legit. I put in about 3000 EUR, and on paper, my account steadily grew to over 10,000 EUR. I thought I was golden, you know?

So I tried to withdraw some of the profit, just 2000 EUR to see if it works. That's when things went south. They're telling me I need to pay a 15% 'Anti-Money Laundering (AML) Fee' upfront, directly to a crypto wallet, before they can release ANY funds. They say it's standard procedure for large withdrawals and that it's to comply with 'international financial regulations.' I've never heard of this before. I'm in Amsterdam, and I've checked with my bank, but they're not familiar with such a fee. Is this a common thing, or am I being scammed? What can I do?

36 Answers

47

Eva, this is a classic red flag that unfortunately points directly to a scam. No legitimate, regulated financial institution, especially a brokerage firm, will demand an upfront 'AML Fee' (or any other fee like 'tax,' 'compliance,' or 'clearance' fees) to be paid directly by you, especially not to a crypto wallet, before processing a withdrawal.

AML checks are indeed a regulatory requirement, but they are an internal operational cost for the broker. They do not pass this cost onto the client in the form of a separate, upfront payment requested in advance of a withdrawal. Their process might involve requesting additional documentation from you, but never a fee for an AML check. The demand for payment via crypto to an untraceable wallet is another huge red flag – it's designed to make the funds unrecoverable once sent.

I’d recommend you cease all communication with them, don't send any more money. Report this to the AFM in the Netherlands as soon as possible. They might not be able to recover your funds directly, but it helps them track these fraudulent entities.

Matthew Brown · Phoenix, USAanswered 29d ago
28

Oh no, Eva, that sounds exactly like what happened to me with a different 'broker' last year. They told me I needed to pay a 'tax fee' otherwise my funds would be frozen forever. I almost sent it, but my partner saw me looking stressed and made me tell him what was up. He told me to absolutely not send any cash. Luckily, I only lost my initial deposit, which was like 500 EUR. Please please please don't pay this fee. It's a trap.

Camille Durand · Lyon, Franceanswered 29d ago
35

Nee, Eva, this is not normal practice for any real broker, especially not regulated ones. The fact that they're asking for crypto and calling it an 'AML fee' is a massive red flag. Think about it: if they really had your 10,000 EUR, they'd just deduct any legitimate fees from that amount, right? They wouldn't need *you* to send them more money. Sorry to say, but your money is likely gone, and they're trying to get even more out of you. Report them to the AFM.

Milan Janssen · Tilburg, Netherlandsanswered 29d ago
22

Girl, stop right there! This is a scam. 100%. No legit broker in Singapore or anywhere else will ask you to pay an 'AML fee' out of pocket, let alone into a crypto wallet! MAS would come down on them like a ton of bricks if they tried that here. They're just trying to squeeze more money out of you. Don't send another cent. I'm so sorry this is happening to you, it's truly awful.

Hannah Lau · Singapore, Singaporeanswered 29d ago
38

Yeah, Eva, sounds like you stumbled into one of those fake brokers. I had a similar experience with one called 'OptionStarsGlobal' a few years back. They kept inventing new reasons why I couldn't withdraw, each one requiring another payment from me. First it was a 'verification fee,' then an 'account reactivaction fee,' then a 'tax.' I lost a couple thousand thinking each new payment would finally unlock my funds. Don't be like me. Cut your losses, block them everywhere.

Noah Bos · Breda, Netherlandsanswered 29d ago
25

Been there, done that, got the t-shirt. Not with an AML fee, but a 'liquidity fee' or something equally absurd. I even saw some 'profits' in my fake account, just like you. It's all designed to make you feel like you're so close to getting your money, but you just need to pay *one more thing*. It's a cruel trick. Don't pay. I learned the hard way. It took me ages to get over the embarrassment.

Emma de Groot · Groningen, Netherlandsanswered 29d ago
31

Absolut kein seriöser Broker würde sowas machen, Eva. Not even here in Germany. BaFin would shut them down instantly if a regulated firm pulled that. AML is an internal cost, not something they invoice clients for, especially not for an upfront payment to a crypto address. That's how scammers make sure they get your money and you can't trace it back. I hope you didn't send them any more just yet. Don't. It's gone. Don't make it worse.

Niklas Wolf · Leipzig, Germanyanswered 28d ago
19

Ugh, this is so frustrating to hear because it's such a common tactic. They prey on people's hopes and then hit them with these ridiculous 'fees' when it's time to withdraw. The 'account manager' being super responsive early on is also part of the playbook – they build trust until you've committed. Please, if you haven't already, do not pay this fee. It's a complete fabrication to steal more from you. There are legitimate brokers out there, but this isn't one of them. You're not alone, so many people fall for this.

Rachel Lopez · Austin, USAanswered 28d ago
11

Oh jeez, Eva, I literally just got out of a similar situation, maybe even worse because I actually paid a 'tax fee' to IronFX offshore (at least that's what they called themselves, not the real one) and then another 'processing fee' before I realized it was a bottomless pit. Lost about 7k CAD in total. My bank couldn't do a chargeback because it was too long ago and went through some weird online payment processor. I feel like such an idiot, but they're so convincing. Please, for your own sake, don't pay. You'll just be throwing good money after bad. My only comfort is sharing my story so maybe others don't fall for it.

Amelia Smith · Quebec City, Canadaanswered 28d ago
17

Hello Eva, I'm really sorry you're going through this, it sounds incredibly stressful. The advice you're getting here is spot on: this is absolutely a scam. A legitimate brokerage would never require an upfront 'AML fee' paid into a crypto wallet for a withdrawal. This is purely a tactic to extort more money from you. The 'profits' you see are likely fabricated – it's just numbers on a screen they control. Your best course of action is to stop communicating with them, don't send any more money, and report them to the local financial authorities like the AFM. It’s tough, but cutting your losses now is the smartest thing to do.

Niamh O'Connor · Waterford, Irelandanswered 28d ago
6

This sounds incredibly familiar, and unfortunately, it's almost certainly a scam. The 'AML Fee' is a classic pressure tactic. Reputable brokers don't demand crypto payments for fees on withdrawals, especially not an 'AML' one that seems to appear out of nowhere. These guys are likely just trying to get another chunk of cash from you before they vanish.

Don't send them any more money. You can report this to the Dutch financial authority, the AFM (Autoriteit Financiële Markten). They might not be able to get your money back directly, but they can investigate and potentially stop others from falling prey.

Jun Yeo · Singapore, Singaporeanswered 28d ago
5

Oh man, I feel for you. This is exactly how it started for me with OptionStarsGlobal. Little gains, then suddenly a massive 'tax' or 'verification fee' to get anything out. They told me it was to 'prevent fraud.' I paid it. They asked for another. Next thing I knew, the website was gone and my money was too. Those social media ads are designed to suck you in. Stay strong and don't send another cent.

Lucas Ouellet · Quebec City, Canadaanswered 28d ago
5

Really? An AML fee to a crypto wallet? That sounds very suspicious, especially coming from an 'unregulated' broker for a withdrawal. Your bank is right not to know about this. Regulated entities have clear fee structures and withdrawal processes, often involving bank transfers or card refunds, not crypto for obscure fees.

I'd be very wary. Have you checked if ApexMarkets is even registered with any financial regulator? If they're unregulated, that's a huge red flag already. If they are supposedly regulated, check the regulator's website directly, not any links they provide.

Julia de Vries · The Hague, Netherlandsanswered 28d ago
4

STOP. Whatever you do, do NOT send them crypto for this supposed fee. This is a classic 'advance fee' scam. They create this fake profit on your account ledgers to make you feel good, then hit you with an impossible demand to get it out. The crypto payment is just another way to make it untraceable for them.

I saw a similar story on a UK forum a few months back. The broker suddenly disappeared. Don't let them take another euro. Your money is likely already lost, but don't give them more.

Lea Michel · Nantes, Franceanswered 28d ago
4

As someone who deals with financial compliance daily, this 'AML Fee' to a crypto wallet for a forex withdrawal from an unregulated entity is highly irregular, bordering on extortion. True AML processes involve identity verification, transaction monitoring, and reporting where necessary, and these are costs absorbed by the firm or handled through standard banking procedures, NOT by demanding a percentage fee upfront via cryptocurrency for a withdrawal.

If they were regulated, say by the FCA or ASIC, such a demand would be unheard of. The fact they are unregulated is the biggest clue. They likely have no intention of ever letting you withdraw any funds. Report them to the relevant authorities, but do not pay.

Hannah Nel · Bloemfontein, South Africaanswered 28d ago
4

This exact scenario played out for my cousin with IronFX offshore. He was trading, saw good numbers, tried to pull out some profit like you. Bam! 'Processing fee,' 'regulatory compliance charge.' He paid a few hundred dollars, then they wanted more. He ended up losing his initial investment. It's a common trap. They make the money look real, then invent fees. I told him to report it to ASIC, but recovering money from these shady operations is tough.

Thomas Martin · Canberra, Australiaanswered 28d ago
3

I’m so sorry you’re going through this. It sounds like a textbook advance-fee scam. My dad fell for something similar a couple of years ago. He invested with a phony investment platform advertised on Facebook. When he wanted to take out his supposed profits, they suddenly demanded a 'tax payment' via Western Union. He sent it, then they asked for a 'transfer fee.' He paid again, and then they just ghosted him. The emotional toll was awful for him. Don't let them do this to you.

Charlotte Cote · Calgary, Canadaanswered 28d ago
3

Oh dear, that sounds really stressful. You're doing the right thing by asking for advice. It's understandable you'd be worried. It's good you checked with your bank; that's always a solid first step. Let's hope you can find a solution and get your money sorted out soon.

Anna Smit · Nijmegen, Netherlandsanswered 28d ago
3

Yeah, that's a tough spot to be in. Seeing your money grow on paper only to have withdrawal issues is brutal. Definitely trust your gut feeling; that AML fee sounds very unusual, especially via crypto. Keep us updated on how it goes, and good luck with it.

Liam Smit · Tilburg, Netherlandsanswered 28d ago
5

Don't do it! This is a trap. I've seen this exact same thing with another broker called 'GainsHub Pro' before they disappeared. They'd invent these crazy fees – 'capital gains tax,' 'international transfer fee,' 'account security deposit' – all payable in bitcoin or ethereum. My friend lost 5k euros that way. If a broker asks for payment in crypto to release your own funds, it's a red flag the size of Texas. Report them to the AFM and any consumer protection agency you can find.

Amelia Morin · Quebec City, Canadaanswered 28d ago
3

Gutting situation. It's so easy to get caught up in the excitement when you see those account balances climbing, isn't it? I've been there. My mate Gary lost a few grand on a sports betting 'system' that promised the earth. When he tried to cash out, they wanted a 'licensing fee.' Total rubbish. Honestly, if it feels off, it usually is. Try to report them through official channels, though getting money back is a long shot.

Charlie Brown · Sheffield, United Kingdomanswered 28d ago
4

This specific phrasing - 'AML Fee' - paid via crypto to an unregulated entity for fund withdrawal - is a very common modus operandi for scams. I've seen it pop up in forums dealing with entities like OptionStarsGlobal and similar outfits. They lure you in with fake profits, then drain your pockets with invented fees. The objective is to keep you paying until you run out of funds or realize the scam. Your funds are likely gone. Report them to the relevant financial regulator in your region (AFM in NL) and consider filing a police report.

Hassan Iqbal · Ras Al Khaimah, UAEanswered 28d ago
4

The practice described is highly indicative of a scam. Reputable financial institutions, including regulated forex brokers, adhere to strict financial regulations and have transparent processes for withdrawals. They do not demand upfront, speculative fees like a 15% 'AML Fee' payable via cryptocurrency. Such demands are a hallmark of advance-fee fraud.

Key warning signs include:

  • Unregulated status
  • Social media marketing
  • Promises of high returns
  • Unsolicited contact from an 'account manager'
  • Demands for crypto payments for fees/withdrawals

I would strongly advise against sending any further funds. You can report this to the AFM. While they may not recover your funds, formal complaints are crucial for tracking and warning others.

Paul Richter · Leipzig, Germanyanswered 28d ago
3

This is awful. I experienced something very similar a year or so back with a platform that looked really professional. Saw my money go up, then boom – 'verification fee' needed to get it out. It was about 10% of the supposed profit. I paid it, stupidly. Then they wanted another 'international transfer fee.' My wife told me to stop, that it sounded dodgy, and she was right. Lost a good chunk of change. They just vanish eventually. Don't send them anything else.

Chloe Robert · Paris, Franceanswered 28d ago
3

This is heartbreaking to read. It happened to my friend’s brother. He was trading crypto CFDs on an unregulated site, saw his balance hit 15k, and then they demanded a 'foreign exchange fee' of 20% to release it. He paid it. Then they locked his account. It’s a classic setup. They make the profits look real so you get greedy or desperate, then they invent a fee. I am so sorry you're in this situation.

Thomas Brown · Brisbane, Australiaanswered 28d ago
3

Oh mate, that sounds like a proper nightmare. It's horrible when you think you're onto a winner and then this happens. My neighbour Dave got caught by a similar thing, but with dodgy 'investment bonds.' Saw loads of fake paperwork, then they wanted a 'stamp duty' fee. He paid it, then they just shut down. It's just a way for them to squeeze the last bit of cash out. Definitely don't send them any more money.

James Kelly · Waterford, Irelandanswered 28d ago
3

Oh man, that's rough. I can imagine how you feel right now. It's tough when you're excited about growing your money and then hit a wall like this. Hopefully, you can get some clarity on this soon. We're all rooting for you here.

Daniel Tan · Singapore, Singaporeanswered 28d ago
4

This is a classic advance-fee scam. The 'AML fee' is entirely fabricated. Reputable forex brokers regulated by authorities like the FCA or MAS do not operate this way. Your broker is unregulated, which is the first major red flag. They parade fake profits to entice you, then invent fees to steal your money. Do not pay. Report them to the AFM (Dutch Authority for the Financial Markets) and also consider alerting the Netherlands Authority for Consumers & Markets (ACM) about unfair commercial practices.

Ethan Tremblay · Calgary, Canadaanswered 28d ago
3

That sounds really frustrating. It’s totally understandable you’re worried. It’s good you’re reaching out and asking for help. It seems like a lot of people here have seen similar situations. Wishing you the best of luck figuring this out.

Andreas Schafer · Stuttgart, Germanyanswered 28d ago
4

This is a very common scam structure. They lure victims with unrealistic profit projections from unregulated platforms – think of brokers associated with scams like OptionStarsGlobal. Then, when withdrawal is requested, they invent bogus fees, like this 'AML Fee,' often demanding payment via untraceable methods like cryptocurrency. Do not send them any more funds. The money you see is likely virtual. Report ApexMarkets to the AFM. You can also check if they have any online presence that could be reported to platform administrators (e.g., social media site reporting).

Mia Gagnon · Victoria, Canadaanswered 28d ago
5

Oh wow, that's a classic scam progression, I'm afraid. Your bank is right, paying upfront fees to release funds, especially via crypto for 'AML compliance,' is almost always a huge red flag. Especially if they're not even regulated by a serious authority like the AFM in the Netherlands. They just invent fees as they go. Stop talking to them.

What you should do IMMEDIATELY is report this to the Autoriteit Financiële Markten (AFM). You can do this online through their website. They might not get your money back directly, but reporting them helps them shut these operations down and warn others. Don't send them another cent.

Sophie de Vries · Breda, Netherlandsanswered 28d ago
3

Oh no, that sounds absolutely dreadful! I'm so sorry you're going through this. It's completely understandable that you're worried. It's really good you checked with your bank, they usually know about these things. And yes, asking for upfront fees like that, especially for AML, sounds really suspicious. I hope you get this sorted out quickly, truly. Just be super careful with sending any more money.

Alice Martin · Marseille, Franceanswered 28d ago
4

Okay, hold up. 'ApexMarkets'? Never heard of them, and they aren't registered with any major Canadian regulator (which is where I'm based, but I keep an eye on global stuff). The whole 'AML fee' to a crypto wallet bit? Sounds like a total hustle. They lure you in with fake profits and then pull the rug out. Sorry to say, but you're almost certainly being scammed. They'll invent more fees, trust me. Insurance won't cover this. Did you use a credit card?

Jacob Bergeron · Vancouver, Canadaanswered 28d ago
4

This sounds very much like the 'OptionStarsGlobal' nonsense that was going around a couple of years back. Same story: look great on paper, then hit you with fake fees to withdraw. The crypto payment is a classic way to make the money vanish instantly. I'm in Singapore and saw similar reports. Unless this 'ApexMarkets' is regulated by MAS, which I doubt given the circumstances, you're probably out of luck for recovering the funds directly. Your best bet is reporting it to the Dutch authorities.

Hannah Yeo · Singapore, Singaporeanswered 28d ago
6

Yeah, this has all the hallmarks of a scam. Unregulated brokers are the Wild West, and they do this exact kind of thing. The 'AML fee' is a fabricated obstacle. Real regulated forex brokers have very strict compliance but they don't ask for upfront payments *from you* for AML checks on your own withdrawal. They might have reporting requirements, but not this.

If you paid by credit card, immediately contact your card issuer (Visa, Mastercard, etc.) and initiate a chargeback. Explain the situation fully – that the broker is demanding additional fees to release promised funds and that these fees are not legitimate. If you paid via bank transfer or crypto, your options are much more limited. The primary reporting body in the Netherlands for financial misconduct is the AFM. File a report there as soon as possible. Also, check if they are listed on any scam warning lists from regulators like BaFin in Germany or FCA in the UK, which might give you more info.

Noah Lavoie · Winnipeg, Canadaanswered 28d ago
3

Ugh, this is so frustrating. 'ApexMarkets,' never heard of them either. They make it sound so legit with 'account managers' and fake growth, don't they? And then BAM, suddenly you owe them money to get your own money out. My cousin made a similar mistake with a 'crypto investment' thing last year – same dance, different name. They just kept asking for more money for 'taxes' and 'processing fees' until he realised it was a scam. He never saw his money again. I'd be super careful about sending any more money if I were you.

Lina Bauer · Munich, Germanyanswered 28d ago

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