#iq-option

IQ Option says I violated terms, froze my account, and won't let me withdraw. Am I totally out of luck?

Bonjour tout le monde. I'm feeling so stupid right now, my stomach drops every time I think about it. I put about €3,500 into IQ Option over the last few months, a mix of my own money and some profits. I thought it was simple binary options, you know, up or down. I didn't get rich or anything but I was doing okay, actually made about €800 profit. I tried to withdraw €1,000 last week, and they just froze my account. No warning. Then I got an email saying I'd violated their 'terms and conditions' without specifying how. It just says 'prohibited trading strategies' or something vague like that. I've tried contacting their support, but it's just canned responses. They won't tell me *what* I did wrong, or give me access to my funds. This was money I really needed for bills. Is this a common scam tactic? Is there anything at all I can do, or should I just accept it's gone? I'm in Marseille, France, if that helps with any advice. I'm so desperate.