#kraken
2 questions tagged with #kraken
Crypto funds gone after 'customer service' remote access trick, is there any way to recover?
Hey everyone, feeling pretty sick about this. I usually consider myself pretty savvy, but I messed up big time. I got an email, looked super legitimate, purporting to be from Kraken support. Said there was an 'unusual login attempt' on my account and I needed to verify my identity urgently. I clicked the link, it took me to what looked exactly like the Kraken login page. Logged in, and then it asked me to download a 'security patch' that was actually a remote access tool. Before I knew it, someone was moving my BTC and ETH right before my eyes. They cleared out about AUD 15,000 worth of crypto. It happened so fast, like 10 minutes from clicking the link to everything being gone. I've reported it to Kraken, changed all my passwords, and contacted my bank. Is there literally *anything* else I can do? Or is it just gone for good? Really desperate for some advice here.
Lost my crypto after a 'customer support' remote access scam, can it be recovered?
I'm feeling so stupid right now. I got an email, looked super legitimate, saying there was a 'security issue' with my ZG.com account and I needed to verify my identity. I clicked the link, logged in, and then a live chat popped up. The person on the chat said they needed to remote into my computer to fix something — a 'network syncing issue' or something. Genuinely, I thought it was real. They told me to install TeamViewer. I did. They then spent about 20 minutes clicking around, opened my Kraken tab, and asked me to log in there too, saying it was part of the 'verification'. Next thing I know, my BTC and ETH from both ZG.com and Kraken are GONE. Just vanished. This happened yesterday evening. I immediately changed passwords, disconnected TeamViewer, and reported it to Kraken, but they just said 'we'll investigate' which sounds like nothing will happen. Is there any hope at all, or am i just out of luck forever?