Lost my crypto after a SIM swap, phone company says it's not their fault. What now?
Evening everyone, I'm absolutely beside myself. Last week, my phone suddenly lost signal. Thought nothing of it at first, maybe just coverage. But then my bank notifications started pinging, and when I eventually got a new SIM from my provider (Vodacom), I saw my crypto wallet (Metamask, mostly ETH and some Polygon) had been completely drained. Low five figures gone, just like that.
Turns out, someone did a SIM swap on my number. They used my number to reset passwords and bypass 2FA, then got into my crypto accounts. I immediately contacted Vodacom, but they're basically shrugging, saying they followed all their security protocols and it's my problem. I feel like they're just washing their hands of me.
I've reported it to the local police here in Port Elizabeth, but honestly, I don't have high hopes. Has anyone experienced this? Is there *any* way to trace this crypto or get it back? I'm desperate, this was my life savings.
asked by Daniel Nel· 5d ago
