Lost my crypto after a 'customer support' remote access scam, can it be recovered?
I'm feeling so stupid right now. I got an email, looked super legitimate, saying there was a 'security issue' with my ZG.com account and I needed to verify my identity. I clicked the link, logged in, and then a live chat popped up. The person on the chat said they needed to remote into my computer to fix something — a 'network syncing issue' or something. Genuinely, I thought it was real. They told me to install TeamViewer. I did. They then spent about 20 minutes clicking around, opened my Kraken tab, and asked me to log in there too, saying it was part of the 'verification'. Next thing I know, my BTC and ETH from both ZG.com and Kraken are GONE. Just vanished. This happened yesterday evening. I immediately changed passwords, disconnected TeamViewer, and reported it to Kraken, but they just said 'we'll investigate' which sounds like nothing will happen. Is there any hope at all, or am i just out of luck forever?
asked by Tess de Vries· 2d ago
