My unregulated broker, FXChoice, says I 'over-leveraged' and deleted my account. Can I get my money back?

asked 34d ago16 views17 answers
0

Feeling absolutely sick right now. I've been trading with FXChoice for about a year, started with a small amount, then put in a good chunk of my savings, around 8,000 euros, because things were looking good. My account manager was always pushing me to use higher leverage, saying that's how the pros make real money. So I did, I trusted him. Last week, I tried to log in and it just said 'account not found'. I emailed support, called the number – no answer. Finally, I got a generic email saying my account was closed due to 'excessive over-leveraging' and 'violation of risk parameters.' They basically just deleted my account with my funds still in it. This feels like a total scam. What are my options? I'm in Waterford, Ireland. Is there anything I can do from here? I used a Revolut card for most of the deposits.

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FXChoice· scam

17 Answers

39

Okay, Liam, let's look at this methodically. I actually managed to get some funds back, thankfully not from the exact same situation as yours, but from a similar unregulated outfit called 'TradeNation Markets'. The key is the chargeback, as others have said. Because you used Revolut, you have a better chance than if it was a direct crypto transfer or wire to some obscure entity. Contact Revolut *immediately*. Explain it's an unrecognized transaction/fraudulent activity. Be firm, but polite. Provide all the evidence you have that points to misrepresentation and that they closed your account without cause, essentially stealing your funds. The 'excessive over-leveraging' part is their excuse, but it doesn't mean it's legitimate or that you agreed to them just deleting your account and keeping your money. You need to frame it as services not rendered, or fraud. If Revolut disputes it on your behalf, sometimes that's enough to get the payment processor to force a refund, or at least put a hold on the scammer's funds. But you must act fast. Timelines for chargebacks are strict, usually 120-180 days from the transaction date.

Isabella Bouchard · Halifax, Canadaanswered 34d ago
45

Hi Liam. Oh là là, this is a very common tactic, I'm afraid. Unregulated brokers like FXChoice, they're not held to the same standards as say, a broker regulated by the FCA or the AMF France. When they push high leverage, it's often a trap because it dramatically increases your risk and gives them more excuses to liquidate your account. "Excessive over-leveraging" is a convenient way to justify keeping your funds without actually processing a withdrawal. It's a hallmark of a scam broker.

First thing, you need to gather _everything_: all communications with your account manager (emails, chat logs), deposit receipts from Revolut, screenshots of your account if you have any, even if it's just the login fail messages. Documenting everything is crucial. Since you're in Ireland, you could try contacting the Central Bank of Ireland, but as they're not regulated *there*, their power is limited. Your best bet, given you used Revolut, is to pursue a chargeback. Act immediately. Provide Revolut with all your evidence. They might be able to reverse the transactions, especially if it's considered fraud. This is often the most effective route against these kinds of operations.

Arthur Petit · Nice, Franceanswered 34d ago
22

Oh no, Liam, I'm so sorry this happened to you. It's truly heartbreaking when you trust someone with your money, especially when they're pushing you to take risks. Please don't blame yourself for falling for it; these scammers are very sophisticated and prey on people's hopes for financial improvement. Many of us have been there, or know someone who has. The feeling of betrayal is awful. The key now is to focus on what you can *do*, not what you *could have done*. Arthur's advice about gathering all documents is spot on. Every little detail can help. Stay strong, you're not alone in this fight.

Aisha Al Maktoum · Dubai, UAEanswered 34d ago
18

Honestly, 8000 euros gone like that... it's a tough lesson. Pushing for high leverage is a massive red flag. Any legitimate broker, especially one regulated by say, the BaFin in Germany or the FCA in the UK, has very strict rules on leverage, precisely to protect clients from losing everything. An 'account manager' who pushes you into that is basically setting you up. And then deleting the account with that generic excuse? That's not how a real broker operates. They'd send detailed statements, warnings, margin calls, etc. It sounds like they just wanted your money and engineered a way to take it. I hope the chargeback works out, but it's a long shot with these guys often, especially after a year.

Emma Leroy · Lyon, Franceanswered 34d ago
28

Ugh, this sounds *exactly* like what happened to me with a similar unregulated broker, 'GlobalFX Markets'. They kept telling me to 'maximize my potential' with leverage, then when I wanted to withdraw even a small profit, suddenly my account was frozen for 'suspicious activity.' I lost about $4,500. I tried contacting my bank (Bank of America), but it was too long after the deposit for a chargeback, and since it was an international wire, they said it was almost impossible. Please, please try that Revolut chargeback NOW. Like, right after reading this. That's your best, and probably only, real shot. My heart goes out to you, it really sucks.

Sarah Martinez · Miami, USAanswered 33d ago
12

Yep, another one bitten by the unregulated broker trap. I lost about 6,000 euros to 'EuroFX' two years ago. Same story: 'account manager' promising the moon, pushing high-risk trades, then suddenly accounts frozen, no withdrawals. The 'over-leveraging' excuse is new, but the outcome is the same. I was using my local bank, ABN Amro, and they couldn't do much for a direct transfer. If you used Revolut, you have a slightly better chance because they're a bit more agile with disputes than traditional banks, sometimes. But don't expect miracles. These companies are designed to disappear with your money. Also, be VERY wary of anyone contacting you now, promising to 'recover' your funds for an upfront fee. Those are recovery scams, just kicking you when you're down.

Levi Jansen · Groningen, Netherlandsanswered 33d ago
15

Oh Liam, I feel this so much. I had a similar experience with OptionStarsGlobal. I put in 10,000 euros, thinking I was being smart. My 'mentor' was so convincing, always saying I needed to put in more to unlock better trading signals. Then, when I tried to withdraw, they gave me some nonsense about 'unmet bonus conditions' and then just stopped responding. My account disappeared a few weeks later. The leverage thing is just another excuse. These are not real brokers, they're just glorified gambling houses where the house always wins by taking your money. My bank said it was a 'voluntary transaction' and couldn't help with a chargeback. Revolut might be different, so chase that hard. But if it doesn't work, please learn from it and move on. Don't throw good money after bad with 'recovery agents'.

Sophie Meijer · Amsterdam, Netherlandsanswered 33d ago
10

This whole 'over-leveraged' and account deletion thing is like a classic move from the scammer playbook. It's so frustrating because they make you feel like it's *your* fault for taking risks *they encouraged*. I lost a significant amount, maybe around 5k CAD, with a supposedly 'AI-powered' trading platform that then just locked me out. When I emailed, it was radio silence. They just vanished. I learned the hard way that if a broker isn't regulated by someone like the CFTC in the US, or the AMF in France, you're pretty much unprotected. It's a huge gamble, and often, it's rigged against you. The chargeback is your only real hope here, and even then, it's not guaranteed. Really sorry you're going through this.

Emma Tremblay · Calgary, Canadaanswered 33d ago
34

Totally agree with Isabella. The chargeback is step one, and you gotta do it like, yesterday. Don't waste time trying to argue with FXChoice — they've already shown their hand. This 'over-leveraging' bs is just a smokescreen. A real broker would have margin calls, or liquidate positions, not just delete your whole account and keep your initial capital. That's theft, plain and simple. And yes, keep an eye out for recovery scams. Anyone who DMs you or emails you out of the blue, promising to get your money back for a fee, is going to steal more from you. There are no magic buttons here, only persistence with your bank/Revolut and maybe a report to the police for documented fraud, though their resources for these offshore scams are limited. Focus on that Revolut dispute process.

Lucas Gagne · Halifax, Canadaanswered 33d ago
7

Ugh, this is just terrible, Liam. I'm so sorry. The exact same thing happened to me with a broker called 'CapitalGainFX'. My 'account manager' was so convincing, kept pushing me to deposit more, promising huge returns, and yeah, higher leverage was always part of the pitch. I put in about R120,000 (around 6-7k euros at the time). Then, suddenly, my account was 'under review' and then completely inaccessible. Never got a clear answer, just some boilerplate about 'market volatility' and 'risk management issues.' It's just a way for them to steal your money. I reported it to the South African police, but they basically said it's an international issue and very hard to trace. I wish I'd used a chargeback option if I had one. Use that Revolut card to your advantage! Good luck, I hope you have better luck than I did.

Olivia van der Merwe · Port Elizabeth, South Africaanswered 33d ago
5

Oh man, this is textbook FXChoice. They are notorious for exactly this; they operate in a grey area, if they're regulated at all where you are. That 'account manager' pushing for high leverage? Red flag city. They likely wanted you to blow up your account with margin calls, or worse, they had a reason to just freeze you out and steal your balance. 'Excessive over-leveraging' is such weasel words. Try filing a complaint with the Financial Services and Pensions Ombudsman in Ireland. It's a long shot with unregulated brokers but you have to try. Also, check if Revolut has any dispute resolution for this type of transaction. Good luck, seriously.

Hannah Coetzee · Durban, South Africaanswered 33d ago
7

Been there, man. Similar BS happened to me with a broker called OptionStarsGlobal years back. Put in like $5k, all legit-seeming at first. Then suddenly, account locked, 'compliance issues.' Total rubbish. Ended up losing the lot. They prey on ppl trying to make a quick buck. The scam is they make it look *just* real enough. My best advice now is to check if the *domain* of the broker is listed on any scam warning sites. If it is, you know it’s game over for recovering funds directly, but it might help others. I use regulated brokers now, like MAS, even if the spreads are a bit wider. Peace of mind is worth it.

Edward Jones · Manchester, United Kingdomanswered 33d ago
4

Wait — FXChoice? Yeah, those guys are not regulated by anyone reputable, not FCA, not BaFin, nothing. If an 'account manager' is pushing you to over-leverage, that's a massive warning sign. They *want* you to lose money, or they find a loophole like this to take it. 'Violation of risk parameters' is pure garbage when they're the ones encouraging risk. Honestly, from Ireland with an unregulated broker? Your options are slim to none, and slim just left town. Did you get that manager's name? Maybe try filing something with the Irish regulator, but don't hold your breath. The Revolut angle might be your only tiny hope, like a chargeback, but it's tough past a certain time.

Brian King · Houston, USAanswered 33d ago
6

Jeez, that sounds incredibly stressful. I'm so sorry you're going through this. It's completely understandable why you feel scammed. They shouldn't be allowed to operate like that, especially when you've put your savings in. That leverage talk is often a trick to get people to risk more than they should. Perhaps check the terms and conditions you agreed to when opening the account, though I know that's probably the last thing you want to do right now. Try to keep a calm head. Reporting it to the Central Bank of Ireland might be worth a shot, even if they aren't regulated there directly. Sometimes they keep records of complaints. Sending you strength.

Milan Mulder · Groningen, Netherlandsanswered 33d ago
8

This is exactly what happened to me. They used the same excuse. 'Excessive risk.' I had €12k in there. My husband told me to pull it out weeks before, but I was greedy... thought I was going to double it. They said I violated 'section 3.4 of the client agreement.' So BS. I can’t sleep. I’ve contacted some consumer protection groups but they just said what you’re thinking – unregulated means tough luck. This broker is a known scammer, please everyone, stay away from FXChoice. I am looking at reporting to MAS, but I'm not even sure if they can do anything for someone outside Singapore? Is there any actual legal help for this?

Sophie van den Berg · The Hague, Netherlandsanswered 33d ago
5

Gutting to hear this. Reminds me of a situation a friend of mine had with EuroFX. They lost their money the same way – some technicality about leverage after a big win streak. The key thing is that these unregulated outfits set the rules themselves. So, what’s a rule violation to them can just be a reason to confiscate funds. Your best bet, unfortunately, is trying to trace the money through Revolut. If you made recent deposits, you *might* be able to initiate a chargeback, especially if you can prove the broker isn't providing the service as advertised. It’s a long shot, but a card chargeback is often the *only* recourse for funds sent to scam brokers. Document everything.

Mohammed Al Nahyan · Sharjah, UAEanswered 33d ago
5

Mate, that's rough. FXChoice has a pretty bad rep, ngl. That 'account manager' is just a salesperson trying to get you to trade more, and they don't care if you get wiped out or if the broker pulls a stunt like this. My cousin lost a few grand to a similar outfit and ended up reporting it to the CFTC, even though he wasn't in the US. The CFTC website has a scam reporting section, and sometimes they'll list known problematic brokers, which could help warn others. It might not get your money back directly, but it’s a way to push back. Keep all communication records handy, especially those pushing you to leverage up.

James Williams · Manchester, United Kingdomanswered 33d ago

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